Things To Know About Your Event Rental

If you’re reading this then you have most likely ordered a rental for your event.

Here are a couple of reminders to make sure everything goes smooth:

CANCELLATION POLICY:  Deposits are non-refundable and guarantee your rentals for the day of your event. Rescheduling options are only available due to inclement weather and sufficient notice must be given –24 hours for inflatables.

REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due no later than 2 days prior to your event. This helps us ensure that there are no delays in delivery.

DROP OFF: We typically arrive 1 to 4 hours before the time listed on the contract to make sure every delivery is made on time.  For this matter, please have someone home to ensure that it can be delivered smoothly. Depending on how busy we get there are certain circumstances that we will need to drop off the day before. which does not affect your rental time at all.  If you live in a gated community this is something that needs to be communicated with us at the time of booking for the gate code!!

WATERSLIDES: If by chance we can’t pick up same day water must be shut off before turning off, and pool must be drained while deflation is in progress to avoid flooding the slide. Fees will apply if waterslide is flooded.

GRASS: Please be sure to have your grass cut no later than the day before we set up.

SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected.

ANIMAL FECES: We have the right to deny set up if yard is filled with animal feces, so please make sure yard is clean and clear of any animal feces.

POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.

STAKES: We drive stakes into the ground to secure most equipment. If you are booking for a park or have a hard surface where we can use stakes, we must know this under the surface option while making your quote.

SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system, please let us know where not to stake.

PARKS/FOREST PRESERVES: If your event is at a park/forest preserve, you are responsible for ensuring that you have spoken to parks and rec in advance.

GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.

LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pick up the equipment.

If you have any questions, please call or text us at 615-813-5582 Otherwise we’ll see you soon!

Browse our most frequently asked questions list below to learn everything you need to know!

A typical party rental of any item is 8 hours. If extra hours are needed, please call for additional rates.

Yes. A 20% deposit is required to hold desired equipment. The remaining balance is due upon delivery.

Yes, we clean and sanitize our inflatables after each event. The health and safety of our clients are our number one concern. This is the reason why we have extensive cleaning and safety checks once the equipment is delivered back to our location.

Should rain postpone or delay your function, we will make every effort to work with you to reschedule your event. We can also offer a rain check which is good for 1 year from the scheduled date of your event. All prior bookings must take priority over any rain date rescheduling. We will issue a full refund of your deposit if a rain check is not the best option for you.

PLEASE NOTE: Jumping Joy Inflatables reserves the right to cancel any delivery due to inclement weather (rain, winds exceeding 25 mph, or temperatures below 45 degrees) In this case a full refund of your deposit will be issued.

Sure, please inform us within 72 hours of your scheduled party. Here at Jumping Joy Inflatables  we understand that emergencies arise at unforeseen times. Please let us know if you would like to reschedule your event. You may choose to have us hold your deposit for use at a later date. In this case a rain check will be issued. All prior bookings must take priority over any rain date rescheduling. Rain checks are good for 1 year from the scheduled date of your event.

We accept cash, checks, Paypal and credit card.

Local delivery is always FREE however there will be a delivery fee if you are located 11 from Mt. Juliet. Please call for rates in your area.

No, our inflatables are 250 to 450lbs. We cannot allow any pick-ups due to safety reasons. We set up and breakdown to keep all customers safe.

No, all jumpers must have on a clean pair of socks. No shoes, sandals, or sneakers are to be worn in the unit.

Grass, cement, gym floor, and driveways. Please make sure all set up areas are free of rocks, sticks, pine cones, and any other sharp object that may puncture the unit.

Sure, 2-3 adults at a time; and NEVER with children. Adults jumping with children can cause SERIOUS injury.

A responsible adult must watch the children at all times. Children should not be left alone to supervise themselves.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.